Summary Statement
More than 10 years of expertise leading content strategies for cloud-based database and SaaS products. Takes complex technical concepts into user-friendly content that drives product adoption and user satisfaction. Fosters collaboration with engineering, design, and product teams, ensuring high-quality, strategically-aligned documentation.
Work Experience
- Developed content, architecture, and visualizations for UX, API, & SDK documentation for playbooks, LLMs, machine learning, workflows, and governance, with an emphasis on trust and security.
- Worked closely with UX, QA, BE, FE, Marketing, PMs, and Support to craft high-quality user experiences across multiple product touchpoints, influencing product decisions from kick-off to launch.
- Pioneered Treasure Data’s first developer documentation portal, accelerating implementation and saving $500k annually by improving alignment time between FE and BE teams.
- Established Jira Service Desk for Docs, reducing ticket resolution from months or weeks to fewer than 36 hours, setting standards for documentation efficiency.
- Directed monthly release note process, increasing operational efficiency and enabling stakeholders to focus on innovation and high-value activities.
- Partnered with Product Ops and Technical Program Management, enhancing operational workflows, dismantling silos, and fostering a collaborative environment.
- Competitive intelligence, content strategy, and technical documentation for B2B, B2C, and pharmaceutical clients, ensuring alignment with client objectives, timeline, and budget.
- Directed the production and content strategy of two weekly lifestyle magazines and front-page centerpieces for three weekly newspapers. Delivered award-winning material.
- Managed writers and photographers, providing mentorship and skill enhancement through feedback and professional development.
- Led initiatives for new software implementations for a $1 million education fund served by 16,000 employees in 27 user groups.
- Delivered employee training and managed learning partners.
Certifications
Foundational knowledge of generative AI, including large language models (LLMs).
Mediation principles and practice as a process to resolve conflict through effective communication, fostering understanding, and mutual respect.
Defuse and de-escalate individuals in crisis.
Projects
A brief sample of the projects was the primary author or project manager.
Strengths & Competencies
Analytical Skills, Change Management, Competitive Intelligence, Content Strategy, Cross-Functional Collaboration, Content Architecture, Customer Advocacy, Developer Documentation, Editing, Empathy, Generative AI, Governance, Humor, Innovation, Layout, Localization, Machine Learning, Mentorship, NLP, Onboarding Development, Policy Development, Problem Solving, Process Automation, Project Management, Release Documentation, Strategic Planning, Technical Understanding, Thought Leadership, Troubleshooting, Usability Testing, and UX Copy
Skills & Proficiency
Jira & Confluence
Linux
Markdown
HTML5 & CSS
Git
Python
C++
Additional Tools - ClickHelp, Docker, Figma, JavaScript, JSON, OpenAPI, Redocly, Regex, SQL, Sublime Text, VSCode, Zapier, Whatever you’ve got!