Summary Statement
Technical Writer with more than 10+ years of experience translating complex AdTech, SaaS, and data-platform concepts into clear, user-centered content. Specializes in content design, UX writing, and documentation systems for enterprise and developer-facing products. Proven partner to product, design, and engineering teams, using analytics and user feedback to shape scalable content frameworks and improve product usability.
Work Experience
- Designed scalable content frameworks and writing standards that improved clarity, consistency, and usability of Ads platform documentation across technical and non-technical audiences, including GenAI-assisted content workflows.
- Partnered with product, engineering, UX, and support teams to design content workflows informed by support tickets and user feedback, improving issue visibility and enabling more targeted content and UX improvements.
- Applied analytics and usage data to evaluate documentation effectiveness, identify high-impact content gaps, and iteratively improve content structure, taxonomy, and user experience.
- Designing a generative AI–assisted content framework to improve discoverability, consistency, and accuracy of Ads platform documentation.
- Building LLM-based content analysis agents that synthesize support tickets, product feedback, and usage data to surface high-impact UX and content design improvements.
- Designing a Retrieval-Augmented Generation (RAG) content system for internal knowledge bases, including governance, source ownership, and lifecycle standards to support reliable, user-centered knowledge retrieval.
- Designed content models, information architecture, and UX documentation for APIs, SDKs, and data workflows supporting enterprise AdTech and ML use cases.
- Collaborated with UX, product, and engineering teams to design content and UX documentation across multiple product touchpoints, influencing product decisions from early discovery through launch.
- Pioneered Treasure Data’s first developer documentation portal, accelerating implementation and saving $500k annually by improving alignment time between FE and BE teams.
- Established Jira Service Desk for Docs, reducing ticket resolution from months or weeks to fewer than 36 hours, setting standards for documentation efficiency.
- Directed monthly release note process, increasing operational efficiency and enabling stakeholders to focus on innovation and high-value activities.
- Partnered with Product Ops and Technical Program Management, enhancing operational workflows, dismantling silos, and fostering a collaborative environment.
- Competitive intelligence, content strategy, and technical documentation for B2B, B2C, and pharmaceutical clients, ensuring alignment with client objectives, timeline, and budget.
- Directed the production and content strategy of two weekly lifestyle magazines and front-page centerpieces for three weekly newspapers. Delivered award-winning material.
- Managed writers and photographers, providing mentorship and skill enhancement through feedback and professional development.
- Led initiatives for new software implementations for a $1 million education fund served by 16,000 employees in 27 user groups.
- Delivered employee training and managed learning partners.
Certifications
Foundational knowledge of generative AI, including large language models (LLMs).
Mediation principles and practice as a process to resolve conflict through effective communication, fostering understanding, and mutual respect.
Defuse and de-escalate individuals in crisis.
Projects
A brief sample of the projects was the primary author or project manager.
Strengths & Competencies
Advertising Platforms / AdTech, Competitive Intelligence, Content Design, Content Strategy, Content Systems, Cross-Functional Collaboration, Developer Documentation, Enterprise UX, Generative AI, Governance, Information Architecture, Mentoring, NLP, Onboarding Development, Policy Development, Process Automation, Project Management, Release Documentation, Strategic Planning, UX Writing
Skills & Proficiency
Jira & Confluence
Linux
Markdown
HTML5 & CSS
Git
Python
C++
Additional Tools - Claude Code, ClickHelp, Cline, Confluence, CSS, Doc360, Docker, Figma, Git, HTML, JavaScript, JIRA, JSON, Linux CLI, Markdown, OpenAPI, Python, Redocly, Regex, SQL, Sublime Text, VSCode, Zapier. Whatever you’ve got!